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ACE Solutions provides a wide range of consumables including Original Equipment Manufacturers (OEM), Original Equipment Compliant (OEC) Compatible and Remanufactured.
You have the right to purchase remanufacturered or compatible consumables for any product you own, even if the unit is under the manufacturers warranty period.
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Manufacturers cannot legally require a printer owner or lessee - verbally or otherwise - to purchase supplies exclusively from them. |
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This unlawful "tying agreement" violates provisions of the Sherman and Clayton Antitrust Acts and the Magnuson-Moss Warranty Improvement Act. |
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In a landmark 1936 case, the Supreme Court ruled that IBM could not terminate a customer’s data processing machine lease, if the customer chose to use tabulating cards from other manufacturers. |
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The more recent Magnuson-Moss Warranty Improvement Act title 15, Section 2302 specifically prohibits a manufacturer from conditioning a written or implied warranty on the use of its own brand product except under very restrictive circumstances. |
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If, in the unlikely event our suppliers have been the source of damage to your equipment, you are protected by our warranty. We will reimburse you for the cost of repairs with adequate documentation from a servicing organization. |
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If a representative threatens to void the machine warranty or charge for a service call
because you are using a compatible supply, ask for their statement in writing. |
All products offered through My Dealer Direct include the industires best warranties and also come with the following guarentee:
We warrant that our products, when stored, installed and used under normal conditions, will be free from defects in materials and workmanship for a period of 12 months from the date of purchase. If a product fails during the warranty period, the product will be replaced or credit issued at the option of the buyer in accordance with our Returned Material Policy.
We warrant that our products will not damage the printhead or printing mechanism when stored, installed and used in accordance with our recommended procedures or the printer manufacturer’s recommended procedures. In the event of any damage to a printhead or printing mechanism caused solely and directly by the use of our product, we will pay the reasonable cost of service and repair of the printhead or printing mechanism so damaged, provided the buyer: (1) Notifies us of such damage in writing within thirty days and (2) delivers to us a written service report, signed by authorized technical service personnel, identifying the supply product as the sole and direct cause of such damage, along with print samples and damaged or replaced parts.
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